Shipping policy

Shipping Policy

Last updated: [DATE]

Order processing

Orders are processed within [1–2] business days of purchase, Monday through Friday, excluding US public holidays. Orders placed after [2:00 PM ET] are processed the following business day.

You'll receive a confirmation email at purchase and a second email with tracking once your order ships. If you haven't received tracking within [3] business days, check your spam folder before contacting us.

Delivery times

Delivery times are estimates, not guarantees. They are calculated from the date of shipment, not the date of order, and are based on carrier information that is outside our control. Business days exclude weekends and US public holidays.

We ship to the United States only, including PO boxes and APO/FPO addresses where the carrier permits.

Address accuracy

You are responsible for entering a complete and correct shipping address. We are not responsible for orders shipped to an address entered incorrectly at checkout.

If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will refund the product price less shipping costs, or reship at your expense.

Address changes must be requested within [2] hours of ordering by emailing us with your order number. Once an order enters fulfillment we cannot modify it.

Carrier delays and events outside our control

We are not liable for delays caused by circumstances beyond our reasonable control, including carrier backlogs, weather, natural disasters, strikes, customs or regulatory action, public health emergencies, or other force majeure events.

Shipping charges are non-refundable in the event of a carrier delay.

Lost, stolen, or damaged packages

Risk of loss passes to you upon delivery by the carrier to the address provided.

If tracking shows delivered but you haven't received it: check with household members and neighbors, and look around the property. Carriers occasionally mark packages delivered up to 24 hours early. If it hasn't appeared after [48] hours, contact us within [7] days of the marked delivery date and we will help you open a carrier claim.

We are not responsible for packages stolen after confirmed delivery. At our discretion, we may offer a one-time replacement as a courtesy — this is not a guarantee and does not create an ongoing obligation.

If tracking has not updated for [10] business days, contact us and we'll investigate with the carrier.

If your order arrives damaged, email us photographs of the item and packaging within [7] days of delivery and we'll arrange a replacement.

Refused or unclaimed deliveries

Packages refused at delivery, or returned to us because they went unclaimed, will be refunded at the product price less original shipping and any return shipping charged to us.

Multiple items

Orders containing more than one item may ship separately and arrive on different days at no extra cost to you.

Duties and taxes

Applicable sales tax is calculated at checkout. We do not currently ship outside the United States.

Contact

we respond within [1] business day, Monday to Friday.